Refund policy

Fourteen days to change your mind

Every order placed with us can be returned within 14 days of the day it was delivered. That is the withdrawal period you have as a customer in the European Union, and we apply it to every order we ship. Write to contact@lastingerpacius.shop with the order number and the item before the parcel goes back, so the return is logged against your order and not opened as an unknown parcel in Amsterdam.

The condition we ask for

The item has to come back in the state it arrived: unused, undamaged, with the charging cable, the manual and the original box. A fan that has been run for a week on a desk, or a clock with a scratched display, cannot be sold to anyone else, and we would have to reduce the refund to reflect that. Trying an item out the way you would in a shop is fine; using it as your own is not.

How the refund is paid

Returns are checked within 2 business days of arriving at Semarangstraat 35H. Once the check passes, the refund goes back to the payment method used at checkout. Card refunds usually appear within 5 to 10 business days, depending on your bank; a bank transfer can take a little longer.

Who pays the return postage

You pay the postage to send a return back to us. If the item arrived faulty, damaged or was not what you ordered, write to us first and we will cover the return instead. Keep the proof of postage until the refund is visible on your statement.

Arrived damaged

Photograph the outer box and the item, then contact us within 48 hours of delivery. With those photographs we will send a replacement or refund the item without asking you to send it back.

A parcel that never arrives

If the tracking stops moving, tell us within 7 days of the expected delivery date. We will open a claim with the carrier while the trail is still fresh and keep you informed until it is settled.

Who we are

Cornelis Fredericus Maria Scheffers
Semarangstraat 35H, 1095 GB Amsterdam, Netherlands
Email: contact@lastingerpacius.shop
Phone: +31 6 31020701